In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free
access platform for the resolution of online disputes between the USER and the PROVIDER through the
intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between
them, eliminating the need to resort to a court of law. This is a neutral body which will consult both parties
in order to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/